Service Advisor
205 Braddell Rd, Singapore 579701
We are looking for passionate Service Advisors to join our sales team. You will represent the company’s brand, promote the services to the prospects, convert potential customers to sales.
You should be an inspired self-starter, dynamic and able to drive sales growth.
Job Responsibilities:
- Attend to customers’ requests for repair and servicing and make necessary recommendations
- Administer all documentation e.g. job card and use of SAP
- Assist customers in checking in their cars for repairs and servicing
- Promote customers’ relations and ensure customers’ satisfaction on all repair/servicing activities
- Ensure counters are neatly and properly maintained and 5S are practised
- Look out for any potential safety breaches and ensure workplan safety at reception
- Ensure customers are served promptly
- To make suggestions and improvements to current processes and contribute to innovation and productivity at workplace
- Monitor and ensure job status is updated promptly to customer
- Positively influence working culture at workplace and promote cooperation and collaboration
Job Requirements:
- NITEC / Diploma in Automotive Technology
- 3 years of customer service experience in automotive industry and 2 years in vehicle preventive/corrective maintenance
- Comprehension of basic technical problems and estimate servicing time required by workshop
- Experience in troubleshooting
- Possess excellent communication and PR skills
- Microsoft Office and preferably with SAP
- Able to work independently with minimal guidance
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Send your resume to [email protected].
